{% extends "email_base.html" %}

{% block content %}
<p>Hello <strong>{{ name }}</strong>,</p>

<p>We received your reply to ticket <strong>#{{ ticket_id }}</strong>.</p>

<div style="background-color: #f8fafc; border-left: 4px solid #94a3b8; padding: 15px; margin: 20px 0;">
    <p style="margin: 0; font-weight: bold; color: #475569;">Your Reply:</p>
    <p style="margin-top: 10px; color: #334155;">{{ reply_message }}</p>
</div>

<div class="confession-card">
    "Thanks for the update. We're looking into it. 🙏"
</div>

<p>Our team will review your response and get back to you shortly.</p>
{% endblock %}